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Assistant Charity Shop Manager St Andrews 5hrs

Part Time

Assistant Charity Shop Manager, St Andrews, Fife

Vacancy Reference: 5689

6 hours per week (Sunday only 11am to 5pm)

Salary: £14,867 pa (Pro Rata)

Post available on a 6 month Fixed Term Contract with the possibility of extension.

For 30 years Sense Scotland has been working with people who have communication support needs and believes everyone should have a choice in how they live their life. People we work with include those who have sensory impairment, deafblindness, autism, learning or physical disabilities and healthcare support needs.

We are looking for an Assistant Retail Manager to help run our  Sense Scotland Charity Shop in Greyfriars Gardens, St Andrews. This position is to cover Sundays only 11am to 5pm.

The position of Assistant Shop Manager is to assist the Shop Manager in the managing of staff, volunteers and available resources to the optimum benefit of Sense Scotland in terms of both income and public perception of Sense Scotland as a caring charity.

Key Responsibilities Include:

  • Assist the Manager to maximise shop profits and achieve agreed performance targets.
  • Assist the Manager to ensure the shop is adequately staffed at all times and establish an appropriate work rota for staff and volunteers.
  • Assist in the recruitment, training and support of staff and volunteers in the shop, encouraging an active interest in the shop and the work of Sense Scotland.
  • In the absence of the manager, hold the keys of the shop, inform the police of key holders names and addresses, opening and closing the premises for trading hours and responding to emergency call out if and when necessary.
  • Assist in ensuring that all statutory responsibilities are met, including Fire and Health & Safety Regulations.
  • Help ensure shop premises are clean and tidy at all times and that goods are displayed in an attractive and presentable manner.
  • Assist in activity to generate stock donations to meet sales requirements; accept, sort, price and display stock in accordance with Sense Scotland guidelines, acknowledging receipt and arranging collection where necessary.
  • Administer the van collection scheme.
  • Carry out special promotions in the shop either when requested by Sense Scotland, or when local events make a special promotion appropriate.
  • Maintain a high standard of display, both in the window and inside the shop, which is an aid to increase sales and organise the shop so that it is clean and tidy at all times.
  • Administer the shops Gift Aid scheme, maximising Gift Aid sales, promoting the scheme to the public and encouraging staff and volunteers to sign up new Gift Aid donors at all times.
  • Publicise the shop.
  • Enhance the Sense Scotland image through a professional retail service, ensuring that all queries about Sense Scotland services are answered promptly and information held in the shop is up to date.
  • Maintain good relations with the public, trade councils, landlords and neighbouring retailers.
  • Ensure a high standard of service to customers is maintained at all times.

Successful Applicants Must Have:

  • Previous retail sales experience.
  • Good communication and interpersonal skills, together with an ability to communicate with the public in a manner consistent with a retail environment
  • A disposition that is in keeping with a ‘public’ related working environment and an ability to cope with, at times, hard physical work.
  • The ability to motivate voluntary staff in order to ensure productive working practices.
  • Numerate to a level which ensures correct till and banking procedures are carried out.
  • Able to show flexibility in work commitment i.e. ability to give extra work time in order to ensure the success of the shop in terms of sales and presentation.
  • The ability to adapt to new work situations and use initiative in solving work related problems.
  • Tact and diplomacy when dealing with others.
  • Personal presentation standards to be in keeping with a retail sales environment.
  • The ability to cope well under pressure.

Desirable Criteria:

  • Previous retail management experience.
  • Charity retail experience.
  • A driving licence and use of a car.

Values and Commitment:

Our vision is for the people we work with to live meaningful and independent lives in a world which supports them to achieve their own ambitions.

We work to and are committed to our Core Values. These values are derived from families and enshrine the organisation’s ethos and guide the actions of all staff.  Sense Scotland’s values in practice mean we will:

  • To be open and honest
  • To recognise individual worth
  • To build relationships through trust
  • To act on the basis of individual aspirations and needs
  • To be accountable for our actions


Sense Scotland offers an extensive range of employee benefits including; Ongoing training and development, generous annual leave entitlement, flexible working, family friendly policies, contributory pension scheme, employee assistance programme, cycle to work scheme, death in service benefit and Perkbox membership.

To apply, download the Application Form then Email quoting reference: 5689.

The intended interview date for this position is Wednesday 11/03/2019

  • Date Posted: Posted 2 weeks ago
  • Expiration date: February 28, 2019
  • Location: KY16 9HG
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